For all new bookings from 24 June onwards, our terms and conditions will set out your options to rebook or cancel your holiday. Bookings made by credit card or debit card no longer incur a fee. If you opt for the open ticket, we have some exclusive offers available to make your credit with us go even further. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. Virgin Atlantic could face enforcement action over refund delays Subject to availability in the same ticket class, any additional fare or seasonal supplements will be collected. If your Virgin Atlantic Holiday is planned to go ahead. Its important that you make any changes before the date you were originally due to fly, or we wont be able to amend your booking. This page will tell you everything you need to know about your options if your flight has been changed or cancelled. Privacy policy | If you are travelling imminently or think rebooking or rerouting is not suitable for you, our team can also discuss other options with you. (c) Refunds will only be made if we or our Authorised Agent issued the Ticket and authorised your refund. If youve missed a payment or just need a little more time, don't worry. Requirements to enter the United States by air from 12 June 2022: US citizens and legal permanent residents. Subject to the availability of seats in the cabin originally purchased, at no additional cost. No change fee will be charged, however TSP may apply, please refer to the applicable table as per ticketed date, For details of re-routing onto AF, KL or DLplease check our class mapping information. If the new ticket price is higher than the amount of Flying Club points and your Travel Voucher value, the difference must be paid. Cookie statement | We encourage everyone to be respectful of fellow passengers mask preferences. A parent or other legal guardian may attest on behalf of a passenger aged 2 to 17 years. Accessibility | If you believe you are exempt from wearing a face mask or face covering, you must contact and notify our Special Assistance team at least 48 hours before you are due to travel. Where we have cancelled your flight, you will be eligible for a refund and can complete one form to request a refund for everyone in your booking. if your new fare is 100 more than your original Economy ticket, we will waive 60 and youll just pay the 40 difference. Contact forms | Virgin Atlantic help centre. Top tips to help you plan your journey and breeze through the airport. Please contact the issuing agency or carrier directly for assistance. As we learn to live with Covid-19, and with the legal requirement to wear a face mask now removed in the UK, at some airports and on certain routes, it is your personal choice whether you wear a face mask or not. Terms and conditions | See more More legroom, more style Please have your booking reference to hand when you contact us. Contact forms. Replace original customer name with the newcustomer details withinyour original PNR, Reissue ticket using original fare in the new customer name, SI VS REPLACEMENT PAX DUE TO COVID19 06MAY21, For itineraries with other airlines included, Create a new PNR for the replacement customer using a fare valid at time of creation, Refund original ticket which will be credited to original form of payment, Update the SI field with the following information. If you dont want to reschedule immediately, we can rebook your flights for a new date all the way until 31 December 2023 orof course you canrequest a refund. Just 13% for both airlines were happy with their experience. Regardless of vaccination status, youll no longer require a test, wont need to show proof of vaccination, or complete a Passenger Locator Form. Customers are eligible for a refund if their flight was/is still operating during these UK national lockdown periods (inclusive): Customers may also request a refund if a national lockdown was in place at their arrival destination, Original Booked Date - Bookings made up to and including 11th March 2020. Welcome to help centre. If you need flexibility, make sure you pick a Ticket type which suits your needs. The vaccination proof used will depend on where the approved vaccine(s) were administered. Virgin Atlantic COVID-19 Cover policy details This policy covers every existing Virgin Atlantic booking, as well as new reservations made for travel between Aug. 24, 2020 to Mar. This method is often calledan Antibody testbecause it looks forantibodies in your blood from a vaccine or having previously fought off the Covid-19 infection. United Kingdom. If you don't use the whole value of your Travel Voucher when making a new booking, we will give you a cash refund of the residual value. For more detailed information about your package holiday rights, please head over to the Virgin Atlantic Holidays website. Change fees and fare difference charges are waived, No refund if customer accepts rebooking option or Open Ticket, see Open Tickets' below, For customers impacted by a VS flight cancellation, where VS/VS* is not available as a reprotection option, please refer to our other airline class mapping, For all other additional standard schedule changes including time changes under three hours, please refer to our schedule change policy. Subject to the terms and conditions of your ticket, a refund can be requested for any additional extras you have paid for related to the flight. Search for a Virgin Atlantic flight round-trip, multi-city or more. All rights reserved. Are you currently away from home? You'll find the answer to most questions here. Were here to help. Even if all reasonable measures had been taken, this includes cancellations in the event of weather conditions, political instability, unexpected flight safety shortcomings, security risks and strikes. No change fee will be charged however additional collection must be calculated at TSP, Where a change to outbound date occurs, return date may be changed to protect the original length of the trip within the permitted travel period, For bookings made on/before 11 Mar 20, refunds are allowed if customer is unable to travel due to an event beyond their control e.g. Weve updated our rebooking policies below to ensure you have the flexibility you need with your upcoming travel plans. All flights booked using your Travel Voucher must conclude by 31st December 2023. Presumably if they go under I won't get anything and I just think that's wrong. Your Travel Voucher is valid until 31st December 2023. If youre contacting us from the US outside of these hours, you can log into your booking and use the chat button on the bottom right of the page up until 8pm Pacific Standard Time. If you still want to cancel, we understand. We will not deduct an administration feeto make this refund. Join Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. Virgin Holidays Refunds for Covid-19: How Much Paid? When Are They The US Passenger Disclosure and Attestation is a mandatory form for non-US citizens (aged 2 years or older) arriving by air to the United States. Once a refund has been processed it will be returned to the original form(s) of payment. Fare difference charges apply with no refund if new fare is lower. Once weve received and accepted your refund request, well credit your refund within the normal timeframe to your original form(s) of payment. Limited exemptions to the Covid-19 vaccination requirement apply: Children under 18 years of age . If your original booking was made prior to 24 June 2022, our flexible booking policy will apply and admin fees will be waived. Customers impacted by anevent beyond their control,for bookings made on or before 11thof March 2020. You can also check thecheck the status of your flights here. Also, this one's just for making changes to your date or destination, so if you need help with anything else,pleaselog intoMy booking. This page explains the options you can expect to be given by airline staff, and your rights according to Regulation EC261/2004 when your flight is cancelled, or delayed. Following a continued easing of rules, most of our destinations do not require a Covid-19 test for entry, especially if you're fully vaccinated. . It said 84% of Virgin customers surveyed were dissatisfied with the customer service they received. If you booked with Virgin Holidays, help is available viaCustomer support.