Danielle is the author of this solution article. I received all 3 of my tickets 2 days after payment at the agreed price. Make sure to ask the customer service agent to send you an email confirming your refund approval. I know to check venue ticketing at first and if it's sold out I'll go resale market. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. The Ascent does not cover all offers on the market. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. i know there is still time but after looking at this sub my confidence is low. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. Well start sending you the news you need delivered straight to you. Stubhub is a marketplace. So buyer beware. How do I know I can trust these reviews about StubHub? We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. They will take your money then make you jump through hoops to get it back. Musicians can get sick and sporting events can get canceled. I was also able to confirm that my sale had been moved from the Open category to the Completed category. Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! How Stubhub almost made me miss the Redbox Bowl | Bear Insider In fact, this card is so good that our experts even use it personally. Musicians can get sick and sporting events can get canceled. We can't ask them to send tickets earlier than the date in your order details. So - that being said - one fear of selling our basketball tickets here on Stubhub is that someone would turnaround and resell them AND that person WOULD list the actual seat #'s. is there still hope i will get my ticket? Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Or, you might use StubHub to try to score tickets to an otherwise sold-out event. Stubhub purchase stressing me out. Not ready? : r/stubhub - Reddit Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. I never received an email. 5 days later, on GAME DAY, I received an email from Stubhub notifying me that my transaction had been cancelled because I did not fulfill my seller's obligation to upload the barcodes - but I did! 24/7 customer support: You will enter your community username and new password and done! This is based on when the seller told us they'd have the tickets. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. Seems like nothing but questions on this site with no answers. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. Spanish Nights Tickets - StubHub If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Re: Tickets wont arrive until concert date. same here, what I have learned is that someone can advertise tickets to sell, without having them. With this same logic I could be charged a fee for sleeping for more than 3 hours. Yes on tickets issued to original buyers. What would be a reason for a seller to withhold tickets until night before the show? This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Did you find it helpful? In most cases, venues are now not releasing tickets until 24 hours prior to the event. I went through this exact issue a few weeks back. Be the first one to find this review helpful. I was told 4/11 they escalated my payment and I would get it in 24 hours. Understanding your order's delivery status Print. So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. Price wasn't my concern as long as I got them for her. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . How Do I Get Stubhub to Refund a Charge? - GetHuman Third-party sellers and ticket-buying bots enrage Colorado music fans StubHub Customers Cry Foul Over New Seller Payment Policy - Westword Listings are removed without . Sign up to receive our free weekly newsletter. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. You'll get your ticketsby the end of the day on your order's expected arrival date. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. View complete StubHub Return Policy. and our If StubHub asks you to return the tickets you . This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. More than double the face value. Also, who has a printer sitting around in the room when they travel? Sorry we couldn't be helpful. Id like to be prepared ahead of time because the drive is long and I wouldnt want to show up and not be allowed in. Hell they got there money so send the tickets. I would like to draw public attention to this incident, I think this is not the first case of cheating this site. I'm glad I didn't. If you're using thewrong credit or debit card, it could be costing you serious money. All Rights Reserved. ook at the 'Ready' date in the order details. Is this just an excuse to try and scam that they can't send right away? That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets no call, no email, no account notification. The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. I read the FAQ but don't understand it. Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Yes I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. Thanks! Randy Miller | NJ Advance Media for NJ.com. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. We really do appreciate the feedback though. Apparently sometimes it's out of their control. Many or all of the products here are from our partners that compensate us. We know this can be concerning. They said they would provide a refund and small account credit. For more information, please see our We are changing the way you register and sign-in to the StubHub Community. I have sold ticket many times before, this is not my first time, never had a problem. Apple Wallet Tickets Not Tranferrable????? Not getting your tickets until the day of the event has . I was on hold with customer service for two and a half hours . You will enter your community username and new password and done! Let us know if you have any other questions or concerns. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. This is why we do not list the specific seat #'s on our listings. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Ticket was sold and then canceled in this 3 hour period. Unsubscribe at any time. Great system right ?? Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. 03-25-2022 10:53 AM. It is not in a seller's best interest to cause issues for a buyer at the same time. FanProtect Guarantee: Rather, those fees can fluctuate based on factors such as ticket price and demand. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I was told, "This time it is nothing we can do." They have nothing to do with it. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? This company will not make things right, do not use this site. To check your expected delivery date, look at the 'Ready' date in the order details. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. Review your order's ticket type and what its current status means (see below) They gave the tickets as a surprise Christmas present to their 14- and 12-year-old girls. Guess what happened next concert started and seller finally emails the tickets. Once we got into the venue we were told we had no seats that it was general admission. When you receive the barcodes 48 hrs before the game you can enter them and complete your sale. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. @captain-janeway - There could be several reasons as to why; some already being mentioned. Go to 'My tickets' then Orders. I called an hour before the concert to learn that my tickets were unavailable. Help us improve this article with your feedback. The pit tickets jumped to 400 each. Hopped on a 3 hour flight without service and in that time period Stubhub double charged me the seller for ticket sale that occurred over this 3 hour period. 4 Things to Know About Buying Tickets on StubHub - Nasdaq Luckily, that was true and I was able to transfer my ticket to the buyer the night before. Call toll-free from the U.S. or Canada, or chat online with support. Sometimes, StubHub only allows hard stock ticket sales. It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. by the end of the day on your order's expected arrival date. All Rights Reserved. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. Chat with the representative until a refund has been issued. StubHub is an eBay company that began selling and reselling event tickets in 2000. I'm with this person. We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets.