This is a required value within the Protocol and you will need to check your code to ensure that you are sending this information for each transaction you register with Sage Pay. The Sage Pay system has a maximum and minimum acceptable transaction value which are 100,000GBP and 0.01GBP respectively, with approximate equivalents in other . Your transaction registration must contain a Description field which contains a brief (100 characters or less) description of the transaction being performed. The command passed in the parameter was not recognised. The Billing City contains invalid characters. A valid value is required in the format 123.123.123.123. What does "up to" mean in "is first up to launch"? You will need to check that this field is sending the correct reference. Please contact Sage Pay support who will be able to generate your Form encryption password to enable you to post Form transaction registrations. The SecurityKey value should contain 10 alphanumeric characters and you must always pass this value within the RelatedSecurityKey field when posting your transaction registration over to Sage Pay. If this is correct, then the card is not yet valid and must not be used and you will need to use your previous card if this was a replacement card issued by your bank. You signed in with another tab or window. If a value is supplied, should contain either 0 or 1. The payment can now be authorised and sent for settlement. The request was unsuccessful. The ReleaseAmount larger the original amount. Go to the database, search for the table sales_oder_payment, in the structure of the table look for the field last_trans_id. Error (retrieving/updating or inserting) data. You will only be able to enter up to 50 characters in the card holder name box on the payment pages. The GiftAid field specifies whether you wish to apply gift aid to the transaction. SagePay Reporting API / getTransactionDetail / txstateid values - SSL 3.0 is enabled, Sage Pay does not reach servers that are using SSL 3.0. as outlined in the VSP System Protocols. As detailed above the card security code will consist of either three or four digits only depending on the card type selected. The Sage Pay system has a maximum and minimum acceptable transaction value which are 100,000GBP and 0.01GBP respectively, with approximate equivalents in other currencies. Sage pay Unable to redirect to vendor's website - Stack Overflow SagePay will request card authorisation if 3DS authentication was successful. The Cardholder Name contains invalid characters. Make sure you've entered your details correctly as we'll use this email address to get in touch with you. Hot Network Questions MBS benchmarking The location of a single object in empty space lvresize command doesn't increase size of lvm . View the Solution This topic has been marked as solved. Your transaction registration POST must contain an Amount field specifying the total value of the transaction that needs to be authorised. If you need to process this transaction, you will need to process the Authenticated transaction again. The specified and combination is not valid, or the user may be locked out. This is a mandatory field an you will need to ensure that you are proviinge us with the large numbers situated on the front of the customer's card and you will need to ensure that there are no spaces or hyphens being used as separator characters when providing us with this value. You will have to check the content of this field ensuring that no invalid characters are also contained. If you have sent an Amount field with an invalid number of digits after the decimal place. The RelatedSecurityKey is a unique security value for each transaction and would have been sent back to your server in the status response of the original transaction. You will not be able to perform a RELEASE against a DEFERRED transaction which has already been ABORTed. If you receive this error, then the Vendor account has not been successfully set up on the Sage Pay servers. The ReleaseAmount field must be a valid amount, formatted to the correct number of decimal places for the chosen currency, AND must be less than or equal to the amount of the original Deferred transaction that you are attempting to Release. You will need to check your code to ensure that your server is sending a valid e-mail address which does not contain more than 255 characters in length. Any other characters or lengths will produce this error. element is only required for a Streamline merchant number. Please check you code to ensure the Currency field of your POST contains a valid currency code, you may need to contact our customer services team to check which currencies are set up on your Sage Pay account. This system message is generated when you have not supplied the correct value in the VPSTxId field. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. As you have 3D secure enabled on your account, our system has provided you with the relevant data (ACSURL, MD, PaReq) to obtain 3D authentication. You may need to zero pad your subnet mask so that each number block contains three digits. You must check your code to ensure that you only use a fully qualified URL. You cannot execute the specified command without administrative privileges. The FailureURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction fails. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. The Amount field should only contain numbers, with no separator characters and formatted to the correct number of decimal places for the specified currency. You will need to check your code to ensure that your server does not send more than 100 characters within this field. The DeliveryAddress and DeliveryPostcode are required. A VendorTxCode has not been provided within your transaction registration. Why does Acts not mention the deaths of Peter and Paul? If you are received this system message when using the My Sage Pay admin area, we would recommend you view the system monitor page to ensure there are no issue or alternatively, contact our customer services team. More information on the different TxTypes can be found within the protocol document. The Billing Address contains invalid characters. You will need to check the content of the VendorEMail field to ensure that the e-mail address is valid. The RelatedSecurityKey does not match the original transaction. All issue numbers must be entered exactly as they appear on the card, without spaces (either 1 or 2 digits). If you have not supplied the correct value in the RelatedVPSTxId field, have not submitted it in full or it is incorrectly formatted then you will receive this system message when our systems try to validate the post. You must enter the post code to which the card being used is registered in the post code box provided on the payment page in order to continue. This system message will be generated when you don't send a valid value within the CardType field in your transaction registration POST. Refunds are not allowed for this payment type. You will need to ensure that you redirect your customer to the ACSURL which was provided to you, and also submit the MD and PaReq to ensure you are able to obtain 3D authentication. Cannot complete request. Please use the mobile device. Cannot create a token from a token transaction. You will need to check your code to ensure that the correct value is being retrieved from your database and that you are sending it through to Sage Pay within the correct field. Alternatively, if you had entered the start date incorrectly please re-enter the correct start date and start again. This will not allow us to decode your transaction registration POST. The NotificationURL which you have provided is not recognised by the Sage Pay servers and therefore we cannot send you all the transaction completion information. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. This system message would only be generated if you are using the Direct integration method and the issue number field which you are submitting to us is incorrect. The given vendorsurcharge cannot be found. You should be sending the SecurityKey from the original transaction within this field and this can be retrieved from your database and this value should contain 10 alphanumeric characters. The request was well-formed but contains invalid values or missing properties. Please also check your entry before retrying ensuring that the month is entered before the year and that it is entered exactly as it is presented on the card with no separator characters (such as spaces or hyphens). Provided token id does not exist in the system. SecurityKey - Only present if Status is OK. To register the initial transaction, you post to Sage Pay via the Transaction Registration URL (A1). As you are using the Direct solution and hosting your own payment page you will always need to provide us with the CardType field to enable us to validate the card type matches that of the CardNumber field that has been provided. The network connection to the bank is currently unavailable. The Apply3DSecure field can only contain the following values: 0: Use the default setting on the Sage Pay System, 1: Force 3D-Secure checks and use appropriate rules 2: Force NO CHECKS for this transaction and always gain and authorisation 3: Force 3D-Secure checks but DO NOT apply rules and always gain an authorisation If any other characters or spaces are being passed or provided, then you will receive this error code and message. The GiftAid field can only ever contain two values : 1 : Allow Gift Aid 0: Do Not Allow Gift Aid. The eMailMessage field can contain a maximum of 7,500 characters. The RelatedVendorTxCode should contain the VendorTxCode of the original transaction against which you trying to REFUND, REPEAT or AUTHORISE. This field is compulsory and must be passed. Asking for help, clarification, or responding to other answers. You must provide the first 9 digits of the card number in the field. The method specified in the Request-Line is not allowed for the resource identified. ##### tag either not required for this command or XML structure is incorrect. The Amount you are passing has more digits after than the decimal point than is allowed. Opayo merchant session key. Authentication values are missing The Amount is outside the mininum and maximum limits. The PaymentSystem is not supported on the account. You are only able to refund in the same currency as the original transaction. Run bin/magento setup:db-schema:upgrade . The authorisation response was taking longer than expected and has therefore timed-out as a security measure. Either an INVALID or MALFORMED response was returned. If you receive this error message and are experiencing this on all your transactions, please contact our customer services team who will need to contact your merchant acquirer to ensure that everything has been set up correctly. Can anyone see what I am doing wrong. No further action required. The DeliveryPostCode field, if provided, can only contain a maximum of up to 10 characters. The Authorisation process failed, due to an internal server error. Available 24/7. We could not process your message, please check your integration settings or contact the support team. You will need to ensure that you are entering the correct card number as situated on the front of the customer's card. The difference between the and value must be no greater than 50. ie $key = base64_encode("My Integration Key:My Integration Password"); The Transaction type does not support the requested operation. This URL must be http:// or https:// and be less than 255 characters long. The Card Range not supported by the system. This field can contain up to 10 characters. Requested Range Not Satisfiable : The request included a Range request-header field, and none of the range-specifier values in this field overlap the current extent of the selected resource, and also the request did not include an If-Range request-header. Can my creature spell be countered if I cast a split second spell after it? You will need to check your code to ensure that you are sending this value or that the data is in the correct field. The Currency fields should only ever contain the 3-letter ISO 4217 codes and a valid currency code type that has been set up on your Sage Pay account. It should be a number and the value should match the value that was passed back to you by Sage Pay when the original transaction was completed. as outlined in our Protocols. The amount value is invalid, this value must be no more than + or - 15% of the original value. If you are posting over a VendorTxCode that has been used for a previous transaction registration for a successful transaction against your account you will be presented with this error message. I've been working with the new REST API, and that does accept "password" as the 3DSecure pass code. You will need to contact the Sage Pay support team to inform them which Vendor account you were using when this error occurred. The card StartDate value should always be presented in a MMYY format (a two-digit month followed by a two-digit year) and this should never include any separators such as a forward slash (/) or a hyphen (-). Cannot authorise this card. Check the format of your request message. mysql - Sage Pay / Opayo Credential on File ERROR 3370 : The It is likely that you received this message when you were attempting to perform a related action to an original transaction (such as a REPEAT, RELEASE, VOID, REFUND etc.) The simulator saw the Vendor Name ''. The Billing Firstname contains invalid characters. Any URL's which are longer will generate this system message. I had the same issue, so created a NuGet package for this API-client code: https://github.com/joeratzer/opayo-admin-and-reporting-api-client. This is a notification system message to inform you that the transaction was cancelled by the customer. If you are unable to identify the cause, please contact the Sage Pay support team if you are still being presented with this error message and we will look into this issue further.
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