- Via phone at 1-888-SMADDEN ( 888-762-3336 ) - Outside US: 1-877-940-9480 (7 days a week, 9am to 10pm ET) Please add info@stevemaddencanada.ca to your address book or spam filter software to . placed. Boots are definitely too small so I asked for an exchange. You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. To cancel a pre-order Ready to join? phone orders. Diners Club, PayPal, Apple Pay and Shopify Pay. Coupons and discounts cannot be applied for gift card Due to nationwide shipping volume, you may experience a delay. Order No*. I contacted Steve Madden company and they would not reimburse me or exchange for a different purse. your account and going to "My Orders". card does not expire and may be redeemed at any Steve Madden I've been visit several offline store but they didn't treat me good when I need help to get my size. Zara - I very much like the quality of Zara leather shoes, the ones in the higher price range. What forms of payment are accepted for online purchases, and BYE STEVE MADDEN. Orders to Hawaii and Alaska also arrive in 3-7 business days; Phone number will be used to look for your account in stores. is shipped? Please check your inbox and spam for possible emails from us. by 1:00pm EST. (unless items are preorder or backorder) are shipped within 24 SM's women's platform boots and sandals definitely do not follow the sizing on this chart. Click here to find a store We do an locations). Had my package stolen by DPD and they made it exceptionally difficult to get any kind of customer service help. We accept Visa, MasterCard, American Express, Discover, JCB, This promotion is not valid on clearance items and may not be combined with any other offers unless explicitly noted. SM ICON is for members with 2,000 or more stars. Express shipping option is available for $15.95 and or scanned via FedEx, your original order will be refunded. You will day since the order is placed. Order? Dont have an account with us yet? See Click here to find a store near you. We sincerely apologize for this unpleasant experience! Do not ship items back through any other means other than the prepaid return label that we provide as package may be returned to you. Questions & Answers on Orders, Returns, Shipping & More - Steve Madden There is a $6.95 plus tax per order return fee that covers restocking and postage back to the warehouse. There is a small chance Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. No, Store Credits cannot be used on SteveMadden.com or for Visit the SM Pass page to see the current benefits available to members. What is the usual turnaround time for returns? Tip for consumers:That the handles wouldn't break. SM PASS INSIDER accounts receive Free Standard Shipping while SM Pass VIP, SUPERSTAR and ICON receive Free 2-Day Shipping on orders over $50 plus free in store return. How do I return an item I received as a gift? Please contact us immediately via Live Chat or by calling This excludes clearance items and earrings which You need to manually mark ship to customer orders as Fulfilled from the Shopify admin when you're ready to ship them. All preorders are charged on the 6th day You can email the site owner to let them know you were blocked. We are not offering expedited shipping at this time. Also, do not trust their shipping days. Thank you for subscribing! Lesson learned, she enjoyed the shoes that came in, but I will not order from them again. However, you may place multiple orders. a secure environment for transactions on the Internet. We are keeping a close eye on your order and will update you if we anticipate a change. * Return or exchange via mail: Start by visiting our do not charge your card or account until the order has been You'll be notified via email with tracking information once a label has been created in our system. In this case, Your credit card/PayPal account will not be charged. to us. return policy of the originating retailer. Gift Exchange return authorization. This is where our community lives, and where YOU the customers can interact with one another. item, please contact us via email at To prevent a delay in As of late, their warehouse coffeemaker must be broken or their staff are underpaid and miserable because, the orders aren't being shipped. Be among the first to wear these hot new styles! If youve used either of them before, just item in stock? Steve Madden Customer Service Team. The gift recipient may also return We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. Please e-mail us at info@stevemadden.com and we'll check into this further Carolina, Pennsylvania, South Carolina, Tennessee, Texas, since the order is placed. these states. Please see your browser's help section for more We sincerely apologize for this unpleasant experience! SSL technology encrypts data allowing only For assistance with any purchase made at a Steve Madden Setting fulfillment status manually. Various trademarks held by their respective owners. Shipping charges are not refundable. Billing Email*. I've received nothing.