Stonewater Inc accepts the following forms of payment: Check, Financing Available. 0000065964 00000 n Give us a call or click to request a quote today. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. Suggested companies are based on peoples browsing tendencies. So far Im very happy with stonewater. Complaints - Stonewater MR. Mrs Ruth Soden. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! If your home is under 12 months old, find out about how to report any defects and other useful information here. They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. This review was chosen algorithmically as the most valued customer feedback. 0000006190 00000 n I told him this is not acceptable. Hi Cecelia,I am sorry to hear that you injured yourself and are also unhappy with the repair. The Customer Complaint Panel who are they and what do they do? PDF A guide to making a complaint - stonewater.org Great company to work with. If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. Glad to hear that we've been able to support you. Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. 0000137380 00000 n So as I promised, its the papers and the MP as my next port of call. Over the last 5 years they Remodeled our kitchen, laundry room, and formal. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Give us a call, or request a free quote today. Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint. Shared owners are continually ignored and the best Stonewater can do is to apologise/sympathise and offer raising complaints to higher levels but despite requesting this on many, many occasions your complaint gets lost in the ether of excuses, staff leaving, grenfell, Covid or any other excuse they can find. Submitting a response indicates a willingness to work with customers to make things right. 180 0 obj <>stream Gail Walker of Stonewater always responds to my questions and is always there to help. Copyright Stonewater. Stonewater at Southern Highlands | Blue Heron 0000006106 00000 n %%EOF They were venting from one bathroom to the other bathroom. We appreciate that living with anti-social behaviour is a very difficult situation to be in, and we are committed to supporting customers when they report it to us. By phone: 0300 111 3000 (9:15am - 5:15pm, Monday to Friday), By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ, By calling our Customer Service Centre on 01202 319 119, By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, All rights reserved. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. Great communication and very professional. I'm really pleased Tracey could help you :) ^Jade. - Hani. hbbRc`b``3%E=@ If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. A few days later I received a call from Stonewater and was told that none of their crew were vaccinate, but they would find someone else they would contract to come to my house. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. I understand it must have been quiet frustrating. Although it has taken 6 months Tracey has been amazing throughout regular communication and very caring when my son was rushed to hospital with breathing difficulties due to the condition of the flat. Also d/b/a - Kitchens & Baths Unlimited. We use dedicated people and clever technology to safeguard our platform. Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages.
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