First of all, it took them 3 days to even call us back for an appointment. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. I love to help you live a balanced life with no extremes, making sure you never skip a rest day. 60 0 obj <> endobj %%EOF (Technically, you arent supposed to have phones throughout the spa, but it looked like pretty much everyone did, including me.). First of all, it took them 3 days to even call us back for an appointment. He was GREAT! Good thing I had my phone with me to take some photos. Each review score is between 1 and 10. After I called she realized what floor we were on and knew the machine was out of order so she sent someone with ice.Veda has also been amazing! The salt room, jacuzzi, relaxing room, and the steam room are closed. I booked myself a 60-minute stress-relieving massage a few weeks in advance. Ideally, we'd publish every review we get, positive and negative. They're also applicable regardless of the comment's tone. We walked back out the room and went to find my massage room when another lady that was standing there yelled at us. I hadnt brought my bathing suit, but if I did, I may have taken a dip. yet there were three smiling women clustered at the door to greet staff. Enjoy breathtaking views of the Queen's City from our penthouse location. Basically, almost all of my #prearrivalchecklist requests had been honored. The Ritz-Carlton Hotel Company, L.L.C. I ordered my lunch at the spa front desk and was told it was a minimum of 45 minutes until it was ready but they didnt give me an exact estimate. So we walked to the spa, the staff greeted me Kindly and even knew it was my birthday (found out the front desk calls ahead when you check in)! (Only true blackout shades werent.) By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Ritz Kids programming Hidden Wine retail boutique The BLT Steak serves breakfast as well and they have room service available until Midnight. They have INCREASED their prices alot to compensate the money the business has lost. 11 Best Spa Hotels in Charlotte NC 2023 - WOW Travel And a bunch of separate sitting rooms too. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. That certainly made the whole trip even more worth it. And I knew my gift card would cover it. Immediately after checking in via the app two days prior. All special requests are subject to availability upon check-in. First of all, it took them 3 days to even call us back for an appointment. The spa takes up the top two penthouse floors of the hotel. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. We typically go to the Ballantyne Spa since we are south in the city but decided to switch it up. Are any cleaning services offered at The Ritz-Carlton, Charlotte? While we were enroute to the hotel on the day of checkin, the rooms manager called to ask if we had any room preferences, and we were upgraded to a large suite, and she even put some goodies for the kids in the room. The service recovery was fantastic. So embarrassing!!! The spa also offers access to the fitness center and pool, both boasting panoramic views of the city. I asked if I could wait for someone to become available and was told no. Ideal for busy travelers or an extended Charlotte stay, The Ritz-Carlton Suite features a living room, fitness room and dining area. I asked about whether the property provides a car service for short trips like most other Ritz Carlton properties and it was confirmed that there was one. I regularly visit other comparable spas (e.g. I am all about supporting businesses in need but to me this was extremely a waste of money. The rooms at The Ritz-Carlton feature a modern and elegant interior. We invite you to relax and unwind in the stunning Aqua Lounge, chic Relaxation Lounge and therapeutic Vitality Lounges. Pics are of the executive suite. Own or manage this property? We enjoyed breakfast at the BLT and Taylor was very helpful with our order. Not what youd expect from The Ritz, pretty lackluster. The restaurant was pretty lively and had a good atmosphere. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. But once you enter, the hotel lobby is dark and fancy on the inside with plenty of seating and a cool vibe. Review of The Ritz-Carlton Spa in Charlotte (and what to expect when experience, you can't go wrong with a Ritz-Carlton. Learn how your comment data is processed. I was upgraded the day of to a King Executive Suite from the Deluxe Two Queen I'd booked. I am all about supporting businesses in need but to me this was extremely a waste of money. In order to get to the spa, you have to take the elevator up to the 17th floor. Annie and the rest of the staff then made it a pretty flawless stay and absolutely took care of me in every way possible. I arrived and had a bit of an issue with the air con in the suite bedroom that was handled after two quick visits by a very friendly and extremely apologetic engineer. This lets us know our reviews come from real guests like you. Hotel rooms and suites reflect the contemporary touch of designer Alexander Julian, who looked to Charlottes culture for inspiration. The dining and living spaces were spectacularly large and spacious, and the bedroom unto itself was a huge junior suite with an amazing spacious master bathroom. If you want to request something specific, you can do that after you select your rate. But she still proceeded to question me as if I did something wrong. Then to top it off, the food was absolutely TERRIBLE. Matthew at the front desk offered us room temp or chilled water or champagne when we arrived. Does The Ritz-Carlton, Charlotte have airport transportation? Appointment required, no walk-ins. The open bar in the room was really unique and i dont think the prices we that outrageous. There are also Bird scooters all around, so it's super easy to get around downtown Charlotte. The salt room, jacuzzi, relaxing room, and the steam room are closed. Latrina was warm and welcoming on the phone before we arrived to be sure all needs were met. The spa takes up the top two penthouse floors of the hotel. 0 The penthouse-level fitness center enhances the Spa experience, complete with state-of-the-art equipment and panoramic views of Uptown Charlotte. The penthouse-level Ritz-Carlton Spa, Charlotte features artfully designed relaxation lounges and treatments infused with honey from the rooftop beehives. The biggest negative of the stay and the suite was that the outer door doorbell didnt work at all, and the inner door doorbell didnt ring loudly enough to be heard well in the bedroom or at all in the master bathroom causing a bit of confusion and lots of frustration when the engineer, room service, or housekeeping came a calling. I am extremely disappointed in our experience compared to my previous . (That was directly stated from an employee), Beware of Spa!! COVID-19 updates and what to expect at our hotel, Renovated luxury hotel accommodations with views of downtown Charlotte, Bi-level penthouse spa with organic treatments, a salt room and Aqua Lounge. My massage therapist had the magic touch. The locker room and sitting rooms were well appointed, but they did seem a little bit brown and outdated just saying. Is The Ritz-Carlton, Charlotte located near the city center? Facilities include an indoor pool and spa. Tripadvisor performs checks on reviews. Over 257 million reviews from guests after their stay. After the game we ate dinner at the steak house located in the hotel, and the food and service was very good. Check In:Service from everyone at the hotel was great. Id also be open to going back with friends, because I saw a group of ladies arriving together, and that looked fun. Fountainebleu Spa (Lapis), etc.) I personally won't go back.Room & Amenities: We stayed on the 15th floor -- the room was oddly noisy as if the weight room was right above us. I would NEVER EVER go back to this spa. Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay. The stay was a great use of 47,000 points. Starting with valet they were very nice and attentive. I have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. I understand that it's a complimentary service, I did not expect it to be so difficult to avail. The Ritz-Carlton Spa, Charlotte: The Ritz-Carlton Spa, Charlotte: Our Uptown Charlotte hotel offers a 13,000-square-foot The Ritz-Carlton Spa, Charlotte a true urban retreat in the heart of Downtown Charlotte. It was so good and felt like it lasted a full hour for sure. We will definitely return to this property for future stays in Charlotte. ft. of meeting space includes the Study, ideal for intimate gatherings of 15 guests. Absolutely delightful. Especially if there is nothing spectacular about the hard product. Facilities include an indoor pool and spa. does not guarantee or assume responsibility for the accuracy or completeness of any information or data displayed through this other website, nor shall The Ritz-Carlton Hotel Company, L.L.C. I had my lunch by the pool, and then I learned some new barbell choreography to teach the next day from that same position so yes, I had a little bit of work, but the setting was lovely. The day before arrival, I was pretty surprised to notice that Id been upgraded to the hotels top Ritz-Carlton Suite. Bathtub Staff was limited but very helpful. We had the most amazing experience at the Ritz. They also had left many bottles of room temperature water in the kitchen, and left a fan by the bed with an extension cord. We recommend calling ahead to confirm details. The Ritz-Carlton, Charlotte. Contemporary design welcomes guests to the Uptown Charlotte hotel, complete with regional art and dcor that blends style with the comforts of home. They have even put up a temporary wall where the jacuzzi is which makes it feel under construction. CARLTON Located in the heart of Uptown and surrounded by spectacular views, The Ritz-Carlton Spa, Charlotte is a true haven in the city. Nothing particularly good about the hard product, especially the aesthetic appeal. The Spa & Wellness Center at The Ritz-Carlton, Charlotte incorporates treatments utilizing 100% organic products and also features a bromine-treated swimming pool designed to avoid the effects of traditional harsh pool chemicals. By the way, the massage took place on the floor above the womens lounge, and this is where the other special-access amenities were located. Apparently there are two types of salt rooms and one type is where actual salt flakes are blown out into the air. The Punch Room The Urban Garden adds further expansive, atrium-style space and is joined to the hotel by its own covered walkway. Higher management needs to step in and bring the life back to this hotel spa before it goes under. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Im not sure if I was supposed to or not, but I did get the passive salt benefits from the walls alone, and I loved it. Bravo Destiny, Mike and Angela you all truly live up to the Ritz Carlton brand promise. I am extremely disappointed in our experience compared to my previous visits over the years. Room was really nice, we had a parlor suite on the 12th floor. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. By the way, the sauna is also included for free for all spa guests and doesnt require an access pass. Which popular attractions are close to The Ritz-Carlton, Charlotte? Kevin helped create an Easter surprise for our granddaughters who visited while we were there. We went up to the indoor pool and it was busy but no swimmers because the water was coldindoors at the spa. Not really fair for the customers since the amenities are not all even open. Please enable JavaScript in your browser to submit the form. On the day of my appointment, I went to the Ritz in the morning and was ready to spend a good portion of the day there. There was also a strong smell of marijuana on that floor that hit you everytime we got off the elevator. SPA - Scene7 Copyright 19962023 Booking.com. There was a problem loading the reviews. When I went to get ice the machine was out of order, no big deal I just went to another floor. but as soon as I got back to the room there was a person with a bucket of ice. I found the quiet salt room very relaxing, and I chilled in there (alone) for 15 minutes. Skin by Blair Neighborhood: Dilworth